Abn8 Privacy Policy – Our Commitment to Protecting Your Personal Data

This Privacy Policy outlines abn8's commitment to respecting and protecting the privacy of all platform users. We believe that user trust is our most valuable asset, and the way we handle your personal data fully reflects that value. By using the abn8 platform, you agree to the practices described in this document.

01 Types of Information We Collect

During the registration process and your use of the abn8 platform, we collect several categories of information to ensure a secure, seamless service tailored to your needs. Below are the types of data we collect and the purpose of each:

02 How We Use Your Data

The information we collect is used responsibly and limited strictly to the following purposes. abn8 will not use your data for any purpose outside the scope stated below without first obtaining your explicit consent:

• Account management: Creating, verifying, and maintaining your user account securely.
• Transaction processing: Processing all deposits, withdrawals, and financial records accurately and efficiently.
• Identity verification (KYC): Complying with legal requirements related to financial protection and anti-money laundering.
• Platform security: Detecting and preventing fraud, collusion, and any suspicious activity that could harm other users.
• Customer support: Helping resolve inquiries, complaints, and technical issues you encounter.
• Responsible gaming: Monitoring usage patterns to identify signs of problem wagering and offering appropriate assistance.
• Platform improvements: Analyzing overall usage patterns (without individual identification) to improve the user experience.
• Essential communications: Sending account-related notifications, terms updates, security alerts, and promotional information (if you have opted in).

03 Sharing Information with Third Parties

Abn8 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. However, there are certain situations where sharing information is necessary and permitted:

• Payment service providers: Required financial data is shared with approved payment processors solely to facilitate your transactions.
• Legal authorities: We will disclose required information when mandated by law, court order, or direction from a legitimate enforcement authority.
• KYC partners: Identity verification information is shared with trusted KYC service providers and is available for verification purposes only.
• Technology providers: Our technical infrastructure partners may have limited access to data necessary to maintain and improve the platform.

All third parties working with abn8 are required to comply with strict security and privacy standards through binding contractual agreements. They are prohibited from using your data for any purpose other than what has been agreed upon.

04 Cookies and Tracking Technology

Abn8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
• Functional cookies: Remembering your preferences such as language selection, display settings, and login details for a smoother repeat experience.
• Security cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. For the best experience, we recommend accepting at least essential cookies.

05 Data Security Measures

The security of your personal data is our highest priority. abn8 implements multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL encryption for all data transferred between your device and our servers.
• Passwords are stored using irreversible hashing algorithms.
• Two-factor authentication (2FA) is available for all user accounts.
• 24/7 security monitoring with automated threat detection systems.
• Regular security audits conducted by independent third-party experts.
• Strict internal access controls — only authorised staff may access user data.
• A comprehensive incident response plan to address any data breaches promptly.

While we take all reasonable precautions, no system is entirely foolproof. We encourage users to play their part in protecting their accounts by using strong passwords and not sharing their login credentials.

06 User Rights Over Personal Data

Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by abn8. All requests will be processed within 7 working days:

To exercise any of the rights above, please contact our support team. We may require identity verification before processing your request to ensure your data remains secure.

07 Data Retention Period

Abn8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general, our retention policy is as follows:

• Active account data: Retained for the duration your account is active, plus the mandatory period stipulated by Malaysian financial law.
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering compliance requirements.
• Security log: Retained for 12 months for the purpose of investigating security incidents if required.
• Data after account closure: Minimum data is retained for the period required by law before being securely deleted.

Once the retention period ends, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered or linked back to you.

08 Links to Third-Party Sites

The abn8 platform may contain links or references to third-party websites in certain contexts. Please note that this Privacy Policy applies to the abn8 platform only. We are not responsible for the privacy practices of any third-party websites.

We encourage you to read the privacy policy of any website you visit. abn8 has no control over the content, policies, or privacy practices of external websites and makes no representations regarding them.

09 Changes to This Privacy Policy

Abn8 reserves the right to update or amend this Privacy Policy at any time in line with changes in legislation, technology, or our business operations. Any changes made will be implemented in accordance with the following procedures:

• Users will be notified of changes via in-platform notifications at least 14 days before the changes take effect.
• The new effective date will be clearly stated at the top of this document.
• For significant changes, we may request renewed consent from users before the changes take effect.
• Continued use of the platform after the effective date of any changes is considered acceptance of the updated policy.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, the abn8 privacy team is always ready to help. We are committed to responding to every inquiry within 24 hours.

You can reach us through the following channels for data privacy matters:

• In-platform live chat — available 24 hours a day, 7 days a week.
• Email our privacy team at [email protected] for more detailed written enquiries.
• Our FAQ page at abn8.onl/faq contains answers to the most frequently asked privacy questions.